AVRS™ 97" L SHAPE SOLID WOOD DINING TABLE

• Handmade 
• Material : Wood
• No assembly required

Shipping and Assembly
1. How is the item packaged for shipping?
- The item is carefully packaged in reinforced, eco-friendly materials to ensure it arrives in perfect condition.
2. Is the item fully assembled upon delivery?
- The item may require minimal assembly, such as attaching the legs, which can be completed with the provided tools and instructions.
3. Do you ship nationwide?
- Yes, we offer nationwide shipping to US. Delivery times and costs vary based on location.
4. What is the delivery time?
- Delivery typically takes between 7-14 days, depending on your location.
5. What should I do if the item arrives damaged?
- Please contact our customer service team immediately with photos of the damage. We will arrange for a replacement or repair as quickly as possible.
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Product-Related
6. What type of wood is this table made from?
- This table is crafted from premium solid wood, such as oak, walnut, or maple, ensuring durability and a natural aesthetic.
7. Is this item made from 100% solid wood or does it contain veneers?
- The item is made entirely from 100% solid wood, with no veneers or composite materials used.
8. Does the wood have a protective finish?
- Yes, the table is treated with a high-quality protective finish to guard against stains, scratches, and moisture.
9. Are there color or wood grain variations?
- Since it is made from natural solid wood, each table has unique color tones and wood grain patterns, adding to its character.
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Maintenance and Care
10. How do I care for the solid wood surface?
- Clean the surface with a soft, damp cloth and avoid harsh chemicals. Regularly apply wood polish to maintain its luster.
11. Is the table resistant to water and heat?
- While the finish offers some resistance, we recommend using coasters and placemats to protect the surface from water rings and heat damage.
12. Can the table be refinished in the future?
- Yes, solid wood tables can be sanded and refinished to restore their original beauty.
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Customization and Warranty
13. Can I customize the table’s dimensions or finish?
- Yes, we offer customization options for size, wood type, and finish. Contact us for details.
14. What is the warranty on this table?
- The table comes with a 2-year warranty covering manufacturing defects.
15. Can I order matching tables, chairs or benches?
- Yes, we have a range of matching tables, chairs and benches available to complete your dining set.
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Sustainability
16. Is the wood sourced sustainably?
- Yes, we only use sustainably sourced wood, certified by FSC to ensure eco-friendly production.
17. What happens to the wood waste during production?
- All wood waste is responsibly recycled or repurposed to minimize environmental impact.

Shipping Information
* Due to the nature of this product,it requires shipping through specialized logistics companies rather than standard shipping methods. Unfortunately, we are unable to provide free shipping for this item. Thank you for your understanding.

Processing Time:

• In stock items : Orders are typically processed within 1 to 3 business days after payment is received. Please note that processing times may vary during peak seasons or holidays.
• Pre-order items : Orders are typically processed within 3 to 4 months after payment is received.

Shipping Methods:

• All shipments are with UPS and LTL Shipping companies.

Tracking Your Order:

• Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

International Shipping:

• We do not offer international shipping.

Returns and Exchanges

Return Policy:

• We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 14 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Shipping:

• Return shipping costs are the responsibility of the buyer, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item. A restocking fee of 20% or more will be deducted from your return proceeds. 

Refunds:

• Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. If your return is approved, a refund will be processed to your original method of payment within a certain number of days.